A third of consumers make purchasing decisions based on the level of customer service offered by companies with effective CRM applications. Recent results from a British consumer survey suggest that retailers must do more than institute reward Continue Reading
August 26, 2009
Social CRM Software Helps Companies Evolve Customer Contact
While business leaders grapple with Twitter and Facebook interactions, experts advise companies to master the art of the direct message in under 140 characters. CIOs and other company leaders with questions about their investment in social CRM Continue Reading
August 25, 2009
Ten Reasons to Get Out of Debt: Dirty Collector Tricks
While many debt collection agencies perform legitimate work for credit card issuers, banks, and other lenders, some rogue collectors have drawn the attention of law enforcement officials for their dishonest and illegal behavior. If you need some Continue Reading
August 21, 2009
Higher Minimum Credit Card Payments Offer Fast Track Out of Debt
In a recent column for the NY Times, Freakonomics authors Stephen Dubner and Steven Levitt explained the genius behind the concept of low credit card minimum payments. When studied by academics, test subjects who selected their own minimum payments Continue Reading
August 5, 2009
Can Spotify Satisfy American Copyright Laws?
As we hear more about Spotify, especially involving mobile apps and in-car services, I fear we might be getting ahead of ourselves. Specifically, I worry that users’ fervor for the system overlooks the core reason why similar concepts have failed Continue Reading
August 4, 2009
Debt Consolidation Loans from Peer Lending Sites
If you’re like most Americans, you’re not quite as connected to your neighbors as your grandparents might have been. Borrowing money from relatives or close friends carries too much emotional baggage, narrowing your options if you’ve exhausted Continue Reading
