Philadelphia writer covers culture, careers, and business.
Pipelines to social websites like Twitter and Facebook help customer service professionals solve problems and build relationships.
Facebook’s founder appeared on Oprah. Jimmy Fallon and Ellen Degeneres interact with viewers on Twitter. Social Web sites have hit the pop culture tipping point, and customer relationship management professionals crave the ability to mine online services for crucial information.
About Joe Taylor Jr.Joe Taylor Jr. has covered personal finance and the music business for over two decades. His work has been featured on NPR, CNBC, Financial Times Television, Fox Business, and ABC News. Previously, Joe worked as a marketing and customer service training advisor for three of the country's leading consumer lenders. He recently completed a personal finance book entitled The Rogue Guide to Credit Cards; (Rogue Guide Books, 2012). When not writing about business, Joe serves as a business sales manager for a Fortune 500 technology company.
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