Credit Card News Updates

December 15, 2009

 Recent updates from my credit card news blog at CardRatings.com:

Fewer card delinquencies expected in 2010. (It could be because we all lost our shirts in 2009.)
Choose between higher fees and lower credit scores.
Buy that smartphone with your credit card to protect against theft.
Bank of America mails Clarity Commitment letters. (Is that like a promise ring, [...]

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Have you been rate jacked by your credit card issuer?

December 10, 2009

We just posted a new feature to the front page of CardRatings.com:
Credit card rate hikes have become a popular strategy for lenders who want to purge their portfolios of less profitable accounts. New federal credit card regulations give consumers the power to reject a credit card rate increase, but only at the expense of an [...]

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Credit Card News Updates for October

October 27, 2009

From my newsblog at CardRatings.com:

Shrinking Credit Card Defaults Cheer Issuing Banks
RevolutionCard Enlists Fifth Third Bank for Credit Card Security Overhaul
Outsourced Credit Card Programs Help Small Banks Attract Customers
Capital One Confirms Credit Card Interest Rate Freeze
American Express’ New Charge Card Offers Triple Reward Points to Frequent Flyers

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CRM Systems Thrive with Five Kinds of Data

August 28, 2009

First-time buyers of CRM systems often wonder what makes customer relationship management software tick. Effective CRM tools go beyond lists of names and addresses. They collect and help teams interpret five critical types of data…
Read more on the Small Business CRM Software Blog…

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CRM Software Helps Drive Customer Loyalty

August 28, 2009

A third of consumers make purchasing decisions based on the level of customer service offered by companies with effective CRM applications. Recent results from a British consumer survey suggest that retailers must do more than institute reward programs to maintain customer loyalty during a recession. Although the latest generation of customer relationship management software makes it [...]

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Social CRM Software Helps Companies Evolve Customer Contact

August 26, 2009

While business leaders grapple with Twitter and Facebook interactions, experts advise companies to master the art of the direct message in under 140 characters. CIOs and other company leaders with questions about their investment in social CRM applications can review previous innovations to understand the importance of communicating with customers using their favored systems. 
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