A Manager’s Guide to Implementing CRM Software Solutions

A Manager’s Guide to Implementing CRM Software Solutions
According to industry analysts, managers must actively partner with employees throughout the implementation process in order to reach the potential of today’s CRM software. Five specific steps make the biggest impact on CRM success, while improving the overall customer service experience.


Joe Taylor Jr. has produced stories about media, technology, entertainment, and personal finance for over 25 years. His work has been featured on NPR, CNBC, Financial Times Television, and ABC News. After launching one of public radio's first successful digital platforms, Joe helped dozens of client companies launch or migrate their online content libraries. Today, Joe serves as a user experience consultant for a variety of Fortune 500 and Inc. 5000 businesses. Twitter | Facebook | Instagram

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