Starting over doesn't have to mean starting from scratch.
As a writer, media producer, and certified master user experience expert, I’ve spent more than 25 years helping artists and entrepreneurs grow their audiences.
Today, I’m exploring how people reinvent their products, their companies, and themselves.
Latest Stories
Personal Blog
Cover Me Up
Had some minor outpatient surgery this week—everything is fine—but, in an effort to provide excellent customer service, my surgeon’s assistants said I
May 20, 2022
Why I switched from Basecamp to Teamwork
May 4, 2022
Beyond Route 13
March 14, 2022
Search and Replace
September 8, 2020
After 20 years of UX work, I finally got my stinkin’ badge.
August 14, 2020
Latest Podcasts
Marginally Better
Marginally Better S01E01: Experience & Excellence
Join host Joe Taylor Jr. as he explores the fine line between customer experience triumphs and costly missteps.
January 29, 2025
Search & Replace S04E17: Kleopatra Papazahariou
September 11, 2024
Search & Replace S04E16: Brenda Viola
September 4, 2024
Search & Replace S04E15: Hannah Pleasant
July 3, 2024
Search & Replace S04E14: Adam Vibe Gunton
June 26, 2024
Search & Replace S04E13: Cindy Burns
June 12, 2024
Explore with me...
The latest iteration of my personal newsletter highlights stories about finding your purpose in unexpected places. I’ll send a new story to your inbox each week, along with resources to help you chart your own journey.