Joe Taylor Jr. has spent three decades helping people tell stories at scale — first in newsrooms, then in recording studios, and now on the web. His work has aired on NPR, CNBC, and ABC. He has produced more than a dozen albums and built a consulting practice for emerging artists and novice music managers.
As a content strategist and user experience consultant, Joe helps enterprise teams ship and maintain complex websites. His clients include Comcast NBCUniversal, CertainTeed, and AOL, with a specialty in CMS migrations — from legacy platforms to WordPress, Sitecore, SharePoint, and custom builds. The through-line from his live news days is content operations: helping in-house teams move quickly without breaking what works.
In 2026, Joe is bringing all of it together. Experience Helpdesk — a membership giving in-house teams the same UX frameworks and expert access he uses with enterprise clients — is the capstone of a career spent translating between editorial instinct, creative production, and digital craft. He also hosts Marginally Better, a weekly podcast about what separates great customer experiences from the ones that fall apart.
Joe earned a B.S. in Communications from Ithaca College and trained in Nonprofit and Arts Management at the University of Pennsylvania’s College of Liberal and Professional Studies. He holds a Master User Experience Certification from Nielsen Norman Group and was a voting member of the National Academy of Recording Arts and Sciences for 15 years.
Joe lives in Collingswood, New Jersey with his wife, Lori. Together they operate a UX consulting agency and a podcast production company. You can also find out more about what Joe’s working on right now.