CRM Software Monitors Twitter, Facebook, Other Social Media Websites

Pipelines to social websites like Twitter and Facebook help customer service professionals solve problems and build relationships.

Facebook’s founder appeared on Oprah. Jimmy Fallon and Ellen Degeneres interact with viewers on Twitter. Social Web sites have hit the pop culture tipping point, and customer relationship management professionals crave the ability to mine online services for crucial information.

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Joe Taylor Jr. has produced stories about media, technology, entertainment, and personal finance for over 25 years. His work has been featured on NPR, CNBC, Financial Times Television, and ABC News. After launching one of public radio's first successful digital platforms, Joe helped dozens of client companies launch or migrate their online content libraries. Today, Joe serves as a user experience consultant for a variety of Fortune 500 and Inc. 5000 businesses. Twitter | Facebook | Instagram

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