As VoIP providers roll out support for “wideband” business phone systems, subscribers with the right equipment enjoy the clearest phone calls ever. A new wave of hardware compatible with the G.722 audio format allows VoIP services to improve the quality of speakerphones and conference call systems. For solo callers, the enhanced audio gives listeners the feeling of greater presence and clarity. Call center agents and other corporate users can use these new tools to increase productivity while building stronger rapport with callers over clear connections.
About Joe Taylor Jr.
Joe Taylor Jr. has written about media, technology, entertainment, and personal finance for over 25 years. His work has been featured on NPR, CNBC, Financial Times Television, and ABC News. After helping to launch one of public radio's first successful digital platforms, Joe now serves as a customer service, communications, and user experience consultant for a variety of Fortune 500 and Inc. 500 companies.