Restoring Caller ID Data to VoIP Phone Calls

A handful of consumer VoIP phone systems strip calls of valuable data that companies use to provide better service. Developers offer solutions that blend VoIP phone technology with improved database tools.

Enhanced caller ID, also known as CNAM, enables many modern customer relationship management systems. Banks, airlines, and even pizza delivery shops use CNAM to quickly identify callers, especially existing customers. However, the popularity of at-home VoIP phone services has challenged the effectiveness of some identification systems. CRM software users hope that new technology can help maintain expected levels of service and security.

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Joe Taylor Jr. has produced stories about media, technology, entertainment, and personal finance for over 25 years. His work has been featured on NPR, CNBC, Financial Times Television, and ABC News. After launching one of public radio's first successful digital platforms, Joe helped dozens of client companies launch or migrate their online content libraries. Today, Joe serves as a user experience consultant for a variety of Fortune 500 and Inc. 5000 businesses. Twitter | Facebook | Instagram

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