Starting over doesn't have to mean starting from scratch.
As a writer, media producer, and certified master user experience expert, I’ve spent more than 25 years helping artists and entrepreneurs grow their audiences.
Today, I’m exploring how people reinvent their products, their companies, and themselves.
Latest Stories
Cover Me Up
Had some minor outpatient surgery this week—everything is fine—but, in an effort to provide excellent customer service, my surgeon’s assistants said I
Why I switched from Basecamp to Teamwork
Beyond Route 13
Search and Replace
After 20 years of UX work, I finally got my stinkin’ badge.
Latest Podcasts
Marginally Better S01E02: From Feedback to Fallout: What 2025 Teaches Us About Customer Experience
In this episode of Marginally Better, Joe Taylor, Jr. explores the disconnect between Customer Experience data and tangible business results.
Marginally Better S01E01: Experience & Excellence
Search & Replace S04E17: Kleopatra Papazahariou
Search & Replace S04E16: Brenda Viola
Search & Replace S04E15: Hannah Pleasant
Search & Replace S04E14: Adam Vibe Gunton
Explore with me...
The latest iteration of my personal newsletter highlights stories about finding your purpose in unexpected places. I’ll send a new story to your inbox each week, along with resources to help you chart your own journey.