I'm a writerpodcastermedia producerUX expertcareer coach,writer, podcaster, media producer, UX expert, and career coach, and I help people create great stuff.
Twenty-five years and counting at the intersection of music, technology, and pop culture. Now coaching artists, founders, and mid-career operators through their next move.
What did my clients and colleagues write about me lately on LinkedIn?
“If I’ve thought about doing it, Joe has done it. And if I want to know what it’s like or all about, I know (no matter the subject) Joe will have the answer and it will be charmingly entertaining.” — Lilly A. (from Apple)
“Joe can operate in a chaotic environment, he understands exactly who needs what, when they need it, and (most importantly) he knows how to get there.” — John Y. (from client projects)
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My latest articles
Blog posts, podcasts, essays, and everything else…
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Marginally Better S01E24: The Wrong Metric
The number on your dashboard isn’t what your customers are grading you on. The ER study that found waiting-room minutes don’t predict satisfaction, the paralyzed Ritz-Carlton executive who rebuilt how one of America’s largest health systems talks to patients, and why flights are officially more on time even though they take longer.
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Marginally Better S01E23: The Capacity Catastrophe
What happens when demand finally arrives and your business can’t hold it: the IRS lowering its own phone-service goals after fixing them once, the retailers who win December with homework in September, and the one-woman pudding shop whose viral moment sent its owner to urgent care — until she closed at the peak of the…
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Help us mount BarCamp Philly 2026
When Lori and I moved back to Philly from North Carolina in 2009, I knew almost nobody in the local tech scene. I’d spent years building a career somewhere else, and my professional network here amounted to a handful of people who remembered me from my radio days. Somebody suggested I check out an event…
