I already believed in Steven Pressfield's definition of "resistance." 2020 just put it to the test. At the core of …
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How can you build a simple, sustainable, customer-focused business?
Lately, I’ve been writing a lot about choosing simplicity when growing a business, building companies that respect customers, and measuring your real impact on the world. My newsletter subscribers also get first dibs on new book announcements, collaboration opportunities, special events, and pet photos. Honestly, it’s worth it just for the pet photos.
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Latest Posts

Search and Replace
Our Podcast Taxi team worked hard all summer, so our first original podcast series, “Search and Replace” could launch as …

After 20 years of UX work, I finally got my stinkin’ badge.
The first time I held a copy of Designing Web Usability in my hands, it was 2000. I had launched spinme.com in 1997 …
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Mellow Yellow
When I worked at World Cafe, we spent an afternoon recording a session with Donovan. He's one of the genuinely …

In memoriam: Joe Taylor Sr. 1945-2020
My dad loved cars, music, and his family. One of six siblings growing up in West Philadelphia (and, later, …
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Silence is violence.
Mine isn't the voice anyone needs to hear right now about the systemic racism that keeps tearing our nation …

Why I still love Basecamp after fifteen years
Tara and Shannon from the excellent What Works podcast (and from the What Works Network, of which I've been a member for …
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The Syllabus 2020: The Brand You 50
For the first 12 weeks of the new year, I’m highlighting what I’ve been calling The Syllabus: a dozen books that have …
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Personal Branding’s a bunch of bulls#!t! (But we’re going to need it, anyway.)
A few weeks ago, a friend of mine and I got into a debate over personal branding. We argued whether the notion of a …