I already believed in Steven Pressfield's definition of "resistance." 2020 just put it to the test. At the core of The War of Art lies the notion that we all resist the work we need to do to "turn …

Philadelphia User Experience Consultant, Author, and Media Producer
I've been writing online since 1995 and actively maintaining this instance of my personal blog since 2008. Here's a collection of every blog post, podcast appearance, article snippet and portfolio slice from the past two decades.
I already believed in Steven Pressfield's definition of "resistance." 2020 just put it to the test. At the core of The War of Art lies the notion that we all resist the work we need to do to "turn …
Our Podcast Taxi team worked hard all summer, so our first original podcast series, “Search and Replace” could launch as planned this morning. Every episode covers a single decision our guests made …
The first time I held a copy of Designing Web Usability in my hands, it was 2000. I had launched spinme.com in 1997 as a daily newsletter with my best friend, and nobody had invented the word …
Continue Reading about After 20 years of UX work, I finally got my stinkin’ badge. →
When I worked at World Cafe, we spent an afternoon recording a session with Donovan. He's one of the genuinely nicest guys I've ever met. I'd never have believed he'd become such an important part …
My dad loved cars, music, and his family. One of six siblings growing up in West Philadelphia (and, later, East Lansdowne), every story he told about his childhood always involved …
Continue Reading about In memoriam: Joe Taylor Sr. 1945-2020 →
Mine isn't the voice anyone needs to hear right now about the systemic racism that keeps tearing our nation apart. Yet, as I often tell my clients, silence is acceptance. Today, we now have to …
Tara and Shannon from the excellent What Works podcast (and from the What Works Network, of which I've been a member for years) rounded up a crew of folks to talk about their favorite project …
Continue Reading about Why I still love Basecamp after fifteen years →
For the first 12 weeks of the new year, I’m highlighting what I’ve been calling The Syllabus: a dozen books that have positively improved my life and my career. I often recommend them to clients and …
Continue Reading about The Syllabus 2020: The Brand You 50 →
A few weeks ago, a friend of mine and I got into a debate over personal branding. We argued whether the notion of a “personal brand” seems like anything a true professional should need or want. For …
Earlier in the year, I wrote about getting louder and how I hadn’t really been active on Facebook very much in the past few years. Even though I was one of the platform’s earliest …
It was just a matter of time. For years, I've been recommending podcasts, audiobooks, and other personal audio recordings as a pillar of a successful content marketing strategy. In a media …
Jay Frank gave a toast when Lori Taylor and I got married that might have been as long as the actual ceremony. And though I teased him about it in the years since, I never doubted his …
Continue Reading about Beautiful evening. You can almost see the stars! →