Had some minor outpatient surgery this week—everything is fine—but, in an effort to provide excellent customer service, my surgeon's assistants said I could pick any genre of music to listen to during …
How I’m using Twitter (and other social media) in 2022.
Update on Nov. 2, 2022: I'm still not storming off Twitter. But, I think in the months since I wrote the below post, I've been using it less and less. And I've been having more quality interactions …
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Why I switched from Basecamp to Teamwork
I avoided writing this post for a long time, mainly because I didn't want to join a dogpile of performative messages about dumping Basecamp. However, in light of their recent rebrand back to …
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Beyond Route 13
Originally a path for Quaker immigrants to travel between Philadelphia and Wilmington, Route 13 got its official highway number in the late 1920s. Industrial barons wanted to streamline a paved path …
The Syllabus 2020: The War of Art
I already believed in Steven Pressfield's definition of "resistance." 2020 just put it to the test. At the core of The War of Art lies the notion that we all resist the work we need to do to "turn …
Search and Replace
Our Podcast Taxi team worked hard all summer, so our first original podcast series, “Search and Replace” could launch as planned this morning. Every episode covers a single decision our guests made …
After 20 years of UX work, I finally got my stinkin’ badge.
The first time I held a copy of Designing Web Usability in my hands, it was 2000. I had launched spinme.com in 1997 as a daily newsletter with my best friend, and nobody had invented the word …
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Mellow Yellow
When I worked at World Cafe, we spent an afternoon recording a session with Donovan. He's one of the genuinely nicest guys I've ever met. I'd never have believed he'd become such an important part …
In memoriam: Joe Taylor Sr. 1945-2020
My dad loved cars, music, and his family. One of six siblings growing up in West Philadelphia (and, later, East Lansdowne), every story he told about his childhood always involved …
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Silence is violence.
Mine isn't the voice anyone needs to hear right now about the systemic racism that keeps tearing our nation apart. Yet, as I often tell my clients, silence is acceptance. Today, we now have to …
Why I still love Basecamp after fifteen years
Update (5/4/2022): Since I first wrote this post and granted this podcast interview, some major changes happened at Basecamp that caused me to change my mind. Tara and Shannon from the excellent …
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The Syllabus 2020: The Brand You 50
For the first 12 weeks of the new year, I’m highlighting what I’ve been calling The Syllabus: a dozen books that have positively improved my life and my career. I often recommend them to clients and …
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