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Marginally Better S01E11: The Repair Renaissance
What if telling customers not to buy is the smartest growth move you can make? In this episode of Marginally Better, Joe Taylor, Jr. explores the Repair Renaissance—from Patagonia’s “Don’t Buy This Jacket” ethos and Minnesota’s nation-leading right-to-repair law to the global rise of Repair Cafés saving millions of pounds from landfills. We unpack how…
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Marginally Better S01E10: Designing for Trust: Inside the Privacy Economy
Joe Taylor, Jr. explores why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.
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Marginally Better S01E09: The Death of the Phone Call (And Why That’s a Problem)
In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshaping customer service, why voice calls still convert better than any other channel, and how leading companies are bridging the gap between digital fatigue and high-touch connection.
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Marginally Better S01E08: The Privacy Paradox
In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business.
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Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful design, seamless returns, and customer-first decision-making.
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Marginally Better S01E06: The Screen We Ignore, The Skills We Discard, and When Organizations Forget Why They Exist
In this episode of Marginally Better, host Joe Taylor Jr. uncovers why most mobile experiences still fall flat despite making up the majority of web traffic.
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Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience
Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.
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Marginally Better S01E04 When Customer Experience Goes Wrong: AI Promises, Survey Fatigue, and Subscription Traps
AI gone rogue, broken feedback loops, and cancellation nightmares—this episode of Marginally Better exposes how even well-intentioned customer experience efforts can backfire.
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Marginally Better S01E03 The Experience Revolution: From Broken Systems to Billion-Dollar Opportunities
In this episode of Marginally Better, Joe Taylor, Jr. explores how accessibility, government innovation, and the delicate balance between UX and CX are redefining what it means to serve customers in the digital age.
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Marginally Better S01E02: From Feedback to Fallout: What 2025 Teaches Us About Customer Experience
In this episode of Marginally Better, Joe Taylor, Jr. explores the disconnect between Customer Experience data and tangible business results.
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Marginally Better S01E01: Experience & Excellence
Join host Joe Taylor Jr. as he explores the fine line between customer experience triumphs and costly missteps.
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Search & Replace S04E17: Kleopatra Papazahariou
Kleopatra Papazahario’s journey is a testament to the power of speaking up, seizing opportunities, and helping others rise to their potential.