Journalism

  • When Customer Experience Becomes a Literal Dumpster Fire

    When Customer Experience Becomes a Literal Dumpster Fire

    My first job out of college was covering town hall meetings. Borough councils, commissioner’s meetings, small events in township halls all over Delaware County, Pennsylvania. It’s a grind — I did it for about four years, and I kept doing it part-time even after I’d landed a full-time job as a radio producer. I’m glad…