Last updated: January 2026
Here’s what I’d tell you if we ran into each other and you asked what I’ve been up to.
Leading a Big Migration
I’m deep into a multi-month content migration project for a Fortune 500 client. Twenty-one web properties, thousands of pages, daily status reviews. My role is keeping the cross-functional team aligned—establishing rhythms, documenting decisions, and making sure everyone knows their part. We just crossed the six-week mark and kicked off development after completing over 200 privacy audit investigations.
This is the kind of work I find most satisfying: complex enough to be interesting, structured enough to actually finish.
Guiding a Dual Website Through Design
I’m also overseeing a website transformation project where we’re building two interconnected sites—a personal brand site and an organizational site—as a unified system. We just handed off to development after working through wireframes, collaborative sitemaps, and design mockups that integrate the client’s recently published book into the visual identity.
The coordination between two sites that need to feel connected but distinct is a puzzle I enjoy solving.
Podcasting About Customer Experience
I’ve been putting a lot of energy into my podcast, Marginally Better. Recent episodes have explored why small businesses actually have an advantage over big companies when it comes to customer experience—as long as they use technology to enhance their human advantage rather than replace it. I also did an episode on what happens when customer service chatbots start making up company policies out of thin air. (Spoiler: nothing good.)
If you’re interested in CX, customer service, or how technology intersects with human connection, give it a listen.
Writing About What I’m Learning
I’ve been sharing more of my thinking on Bluesky lately. Recent topics include why WordPress remains a strong choice for mission-driven organizations, the science behind why rushed website projects fail at rates exceeding 65%, and research debunking the myth that older adults are afraid of technology.
I’ve also been following the emerging challenge of AI-generated documents being used to deceive journalists. As someone who dealt with hoax press releases back in my radio producer days, it’s a topic that hits close to home.
Managing Enterprise Client Relationships
I’m spending significant time on ongoing enterprise support—visual QA for major announcements, compliance updates, security vulnerability investigations. The rhythm of this work is steady: daily check-ins, weekly status meetings, constant documentation. Large organizations need this kind of dedicated attention to keep their digital presence running smoothly.
Saying No
I’ve gotten better at turning down work that doesn’t fit. Projects where the client wants a pretty report instead of actual implementation. Engagements where the budget is a survival play rather than a strategic investment. Relationships where micromanagement is the norm.
Life’s too short to work with people who don’t value what we do.
Outside of Work
When I’m not working, I’m probably listening to Americana music, spending time with family, or thinking about the next problem to solve. I believe in building things that help communities thrive, and that belief shapes everything—the clients we take on, the projects we prioritize, and the way we approach the work.
That’s where I am right now. If you want to connect, you can find me at Johns & Taylor or on Bluesky.