At the most recent Mobile World Congress in Barcelona, executives from wireless phone companies mingled with power users and device manufacturers. Attendees remarked how a slowing global economy put even more demands on their businesses, pressed by customers who wanted to replace big travel budgets with effective collaboration solutions. According to press coverage of the…

Pipelines to social websites like Twitter and Facebook help customer service professionals solve problems and build relationships. Facebook’s founder appeared on Oprah. Jimmy Fallon and Ellen Degeneres interact with viewers on Twitter. Social Web sites have hit the pop culture tipping point, and customer relationship management professionals crave the ability to mine online services for…

You can still refinance a home that you rent to tenants, even if you never called that building your primary residence. However, new restrictions on mortgage funding make it more challenging than in previous years to find a lender willing to refinance your investment property. By following these four tips from financial experts, you can…

From large investment houses to community banks, financial institutions across the country have already felt the sting of the recession. According to the FDIC, over two dozen banks closed their doors since the start of 2008, with countless others merging in the wake of devalued market capitalization. Financial professionals ranked among the most laid-off Americans…

A handful of consumer VoIP phone systems strip calls of valuable data that companies use to provide better service. Developers offer solutions that blend VoIP phone technology with improved database tools. Enhanced caller ID, also known as CNAM, enables many modern customer relationship management systems. Banks, airlines, and even pizza delivery shops use CNAM to…

In today’s market, security is more important than ever. Not only must company leaders worry about the traditional challenges of theft and damage, they must also ensure compliance with state, national, and international regulations on product integrity. Implementing industry standard security protocols requires purchasing expensive equipment, hiring safety personnel, and training existing staff. Alternatively, many…

Corporate travel plans often get cancelled quickly during recessions. Without a boost from company expense accounts, many full-service restaurants have cut back on operating hours or closed altogether. Budget woes tend to follow Americans home from work, too. Read the full article on Online-Education.net…

For some Americans, retirement involves moving somewhere sunny, enjoying afternoon tee times, and relaxing by the pool. After a few months of this permanent vacation, some of us might feel the need to get back into business. Other American retirees, feeling the pinch of a slumping stock market, may simply want to generate some extra…

Layoffs in the financial sector made national headlines throughout the second half of 2008. Many banks and finance companies publicly merged or closed, making many mortgage brokers redundant in an already struggling market. However, some brokers lost their jobs during the initial market erosion of 2007. Their experience shows that brokers who enhance their existing…

As VoIP providers roll out support for “wideband” business phone systems, subscribers with the right equipment enjoy the clearest phone calls ever. A new wave of hardware compatible with the G.722 audio format allows VoIP services to improve the quality of speakerphones and conference call systems. For solo callers, the enhanced audio gives listeners the…

Community leaders throughout the United States want to attract new corporate residents by significantly lowering the cost of leasing warehousing space. By taking advantage of tax benefits and other reduced overhead costs, storage services can offer their clients lower fees. With consumers eager to save as much money as possible on every product they purchase,…

For years, marketing managers have enjoyed the latest innovations in CRM software that integrate marketing automation with product fulfillment. Lately, CEOs and other company managers have discovered that the data inside a robust CRM application can actually help delegate responsibility for key decisions. Customer service experts recommend five strategies for allowing CRM systems to help…