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First-time buyers of CRM systems often wonder what makes customer relationship management software tick. Effective CRM tools go beyond lists of names

A third of consumers make purchasing decisions based on the level of customer service offered by companies with effective CRM applications. Recent results

While business leaders grapple with Twitter and Facebook interactions, experts advise companies to master the art of the direct message in under

In a recent column for the NY Times, Freakonomics authors Stephen Dubner and Steven Levitt explained the genius behind the concept of

When small business CRM implementations fail, it’s often because members of a small sales team prefer to use their existing tools instead

At a time when many credit card issuers have reduced the benefits on reward cards, executives at J.P. Morgan Chase & Co.

Long-time credit card industry analysts have watched the business of lending turn itself upside down since the inauguration of President Obama. Consumer

Bank executives told audiences at recent industry events that pending credit card rules and current economic stress have forced lenders to reinvent

Starting a new company in an economic recession often requires three things: a great idea, a generous small business credit card, and

Advanta credit card customers must find other ways to finance their small businesses, starting June 10th. Reacting to mounting losses from credit

Cutting through the noise of today’s media environment to find new audience members requires a different approach. “Branding” is still important, but

Two years ago, author and entrepreneur Braun Mincher developed FinancialLiteracyQuiz.com, a fifty-question test that mimics the kind of final exam on money

(From the archives, first published in 2006.) The world has become fascinated with today’s celebrity chefs who boast top culinary educations and

Professional media producers understand how to tailor information to meet the needs of a target audience. Viewers of a cable news channel

(From April 2009) Credit card reform tops the agenda at a meeting of banking executives at the White House on Thursday. Treasury

Though the summer months offer plenty of leisure activities, career-minded students are using summer sessions at online colleges to prepare for a

Raw talent alone isn’t enough to qualify for most of today’s most in-demand jobs. In a recent survey, one out of every

Few managers like to discuss salaries and raises outside of annual appraisal season or one on one meetings with employees. Why? Because

Changing your job doesn’t always have to mean completing a four-year degree. With help from government statisticians, we’ve compiled a list of

Recent studies indicate that today’s working professionals desire control of their time even more than a bigger paycheck. Job seekers can often

(This article originally ran at the height of the gas crisis a few years ago…) With fuel prices topping four dollars per