I’ve maintained some form of personal weblog since 1997. Here’s a collection of all the things I’ve published to my personal site, along with some highlights from other places I’ve been published.

Credit Card News Updates for October

From my newsblog at Shrinking Credit Card Defaults Cheer Issuing Banks RevolutionCard Enlists Fifth Third Bank for Credit Card Security Overhaul

CRM Software Helps Drive Customer Loyalty

A third of consumers make purchasing decisions based on the level of customer service offered by companies with effective CRM applications. Recent results

Personal Blog

Why I’m Not Shopping at Sears Anymore

(Image courtesy the Manatee County Public Library Historic Photograph Collection, via Malls of America.) Lori and I both grew up in households