I’ve maintained some form of personal weblog since 1997. Here’s a collection of all the things I’ve published to my personal site, along with some highlights from other places I’ve been published.
From my newsblog at CardRatings.com: Shrinking Credit Card Defaults Cheer Issuing Banks RevolutionCard Enlists Fifth Third Bank for Credit Card Security Overhaul
Right now, it’s still in a box that doubles as a handy kitchen island for unloading groceries. Tomorrow, it’s getting fully installed,
Folks have been asking for details ever since my happy tweet… Until this all gets automated, this process should work if you
First-time buyers of CRM systems often wonder what makes customer relationship management software tick. Effective CRM tools go beyond lists of names
A third of consumers make purchasing decisions based on the level of customer service offered by companies with effective CRM applications. Recent results
While business leaders grapple with Twitter and Facebook interactions, experts advise companies to master the art of the direct message in under
While many debt collection agencies perform legitimate work for credit card issuers, banks, and other lenders, some rogue collectors have drawn the
In a recent column for the NY Times, Freakonomics authors Stephen Dubner and Steven Levitt explained the genius behind the concept of
(Image courtesy the Manatee County Public Library Historic Photograph Collection, via Malls of America.) Lori and I both grew up in households
As we hear more about Spotify, especially involving mobile apps and in-car services, I fear we might be getting ahead of ourselves.
If you’re like most Americans, you’re not quite as connected to your neighbors as your grandparents might have been. Borrowing money from
I may have taken leave of my senses. I think I actually just paid $7 for a jar of pasta sauce. And
When small business CRM implementations fail, it’s often because members of a small sales team prefer to use their existing tools instead
At a time when many credit card issuers have reduced the benefits on reward cards, executives at J.P. Morgan Chase & Co.
Calvin wishes you a happy Independence Day.
Long-time credit card industry analysts have watched the business of lending turn itself upside down since the inauguration of President Obama. Consumer
Bank executives told audiences at recent industry events that pending credit card rules and current economic stress have forced lenders to reinvent
Starting a new company in an economic recession often requires three things: a great idea, a generous small business credit card, and
Advanta credit card customers must find other ways to finance their small businesses, starting June 10th. Reacting to mounting losses from credit
Cutting through the noise of today’s media environment to find new audience members requires a different approach. “Branding” is still important, but
Two years ago, author and entrepreneur Braun Mincher developed FinancialLiteracyQuiz.com, a fifty-question test that mimics the kind of final exam on money
(From the archives, first published in 2006.) The world has become fascinated with today’s celebrity chefs who boast top culinary educations and
Professional media producers understand how to tailor information to meet the needs of a target audience. Viewers of a cable news channel
A few months ago, I wrote about some B&B’s that were using CRM software to compete head to head with large hotel
(From April 2009) Credit card reform tops the agenda at a meeting of banking executives at the White House on Thursday. Treasury
Though the summer months offer plenty of leisure activities, career-minded students are using summer sessions at online colleges to prepare for a
Raw talent alone isn’t enough to qualify for most of today’s most in-demand jobs. In a recent survey, one out of every
Few managers like to discuss salaries and raises outside of annual appraisal season or one on one meetings with employees. Why? Because
Changing your job doesn’t always have to mean completing a four-year degree. With help from government statisticians, we’ve compiled a list of
Recent studies indicate that today’s working professionals desire control of their time even more than a bigger paycheck. Job seekers can often
(This article originally ran at the height of the gas crisis a few years ago…) With fuel prices topping four dollars per
Americans who once thought that open lines of credit were as good as money in the bank have been getting some rude